Frequently Asked Questions
Check out our frequently asked questions below. If you still can't find your answer, please contact us via our Contact page or at support@drinkroar.com. Our team is available Monday to Friday 9:00 am - 6:00 pm EST to support you.
What is your shipping policy?
All orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Standard U.S shipping carrier rates apply. Once shipped, U.S. ground delivery typically takes five to eight business days.
How do I check my order status or order tracking?
Order status and tracking updates will be sent via email notifications. If you have any order status questions, contact our Customer Service team with your order number.
What do I do if something is wrong with my order?
In the unlikely event that you have received an item that is damaged or incorrect, please notify us at support@drinkroar.com immediately within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.
How do I cancel or change my order?
We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.
What is your return policy?
Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable. To initiate an eligible return request, please contact our Customer Service team at support@drinkroar.com for return instructions.
What payment methods are accepted?
We accept standard credit cards such as Visa, Discover, Mastercard, and American Express.
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